Thank you for choosing Byzoom Fitness. We strive to provide high-quality fitness equipment. Please review our policies carefully before making a purchase.

We understand that adjustments to your order are sometimes necessary. To balance efficient order processing with the complex logistics of shipping heavy fitness equipment, Byzoom Fitness enforces the following cancellation and modification policy:

• Before Tracking is Provided: You may request to cancel your order for a full refund or modify your order details provided our warehouse has not yet generated a tracking number. To request a cancellation or modification, immediately contact byzoom_usa@byzoomfitness.com with your order number and requested changes.
• After Tracking is Provided: Once a tracking number has been generated and attached to your order, the equipment has been processed, packed, and staged for carrier pickup. At this stage, no cancellations or modifications of any kind (including address changes) are accepted.

• Refused, Unclaimed, or Undeliverable Shipments: If an order is refused at delivery, returned due to an invalid shipping address, or left unclaimed at a carrier pickup facility, it is processed as an unauthorized return. The following will be deducted from your final refund:

1. - Original outbound shipping costs (non-refundable)
2. - Actual return shipping costs charged by the carrier.
3. - A 10% restocking fee

(Note: If carrier fees exceed the order value, no refund will be issued.)   

• Delivered but Missing or Stolen Packages: Byzoom Fitness is not liable for packages lost or stolen after delivery is confirmed by the carrier. Once the tracking shows "Delivered" (supported by carrier timestamp, Proof of Delivery photo, or GPS data), custody and liability transfer to the recipient.
  

We offer a 30-day return window from the date of delivery. To be eligible for a return, the item must be in brand-new, unused condition, with all original tags and packaging intact.

• Return Eligibility: Products must be brand-new, unused, and in their original packaging with all manuals, parts, and protective foam intact.
• Return Authorization: All returns require prior authorization. Contact byzoom_usa@byzoomfitness.com with your order number to receive an RMA number. Unauthorized packages sent to our facility will be rejected.

Please inspect your shipment immediately upon receipt. If your item arrives damaged, is defective, or is incorrect:

• Contact us within 48 hours of delivery at byzoom_usa@byzoomfitness.com.
• You must include your order number and clear photographic or video evidence of the issue.
• Upon verification, we will issue an RMA and provide a prepaid return shipping label or arrange for replacement. FedEx Drop-Off requirement: Items returned with our prepaid label must be dropped off at an authorized FedEx location. Residential pickups are not provided.

For returns due to personal preference, ordering the wrong item, or no longer needing the product:

• Shipping Liability: The customer is strictly responsible for all outbound and return shipping costs. Any original shipping fees paid at checkout are non-refundable.
• Item & Packaging Condition: The product must be returned in brand-new, unused condition, fully packed in its original shipping carton with all internal protective foam, parts, hardware, and manuals intact. Items returned damaged, missing parts, or without original packaging will be refused or subject to additional fees.
  
• Restocking Fee: A 10% restocking fee applies to all non-defective returns to cover warehouse handling and repacking.
• Process: Once your return is approved, you must ship the item using a trackable carrier and provide the tracking number. We highly recommend purchasing shipping insurance, as Byzoom Fitness is not liable for return packages lost or damaged in transit.

For health, safety, and hygiene reasons, the following are strictly non-returnable:

• Unsealed hygiene-sensitive items (e.g., Yoga products).
• Items that have been used, assembled, or altered in any way.
• Final Sale items, limited editions, or unsealed promotional bundles (complimentary items must be returned with the main product for a refund).

Refunds will be processed only after the returned item is received and inspected at our warehouse.

• Warehouse Inspection: Please allow up to 10 business days after our warehouse receives your return for inspection and verification.
• Credit Issuance: Approved refunds will be credited back to your original payment method, less any applicable restocking fees or shipping deductions.
• Bank Posting: Depending on your financial institution, funds typically appear on your statement within 3 to 5 business days following processing.