Refund policy

Thank you for choosing Byzoom Fitness. We strive to provide high-quality fitness equipment to help you reach your goals.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging.

To initiate a return, please contact our support team at byzoom_usa@byzoomfitness.com.

Damages and Issues

Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us right away.

  • Requirements: Provide your order number along with clear photos and videos of the defect or damage.

  • Resolution: Once evaluated and approved, we will provide a return shipping label and instructions on how to send your package back to us.

  • Important: Items sent back to us without a prior return request will not be accepted.

Returns for Non-Defective Products

For returns that are not due to shipping errors, transit damage, or product defects (e.g., "changed mind" or "no longer needed"), the following terms apply:

  • Shipping Costs: The customer is responsible for all shipping costs. This includes the original outbound shipping fee and the return shipping costs. Any shipping charges incurred are non-refundable and will be deducted from your total refund.

  • Restocking Fee: A 10% restocking fee will be applied to all non-defective returns. This fee will be deducted from your final refund amount to cover processing and handling.

  • Procedure: You must provide your order number and the reason for the return. We will provide instructions on where to send the package upon approval.

Exceptions & Non-Returnable Items

To maintain safety and hygiene standards, certain items cannot be returned:

  • Hygiene-Sensitive Items: Yoga-related products that have been unsealed.

  • Altered Items: Products that have been used, washed, or modified from their original Byzoom Fitness condition.

  • Promotional Items: Complimentary gifts from promotions must be returned with the main product. Partial returns of promotional bundles will not be accepted.

  • Final Sale: Special sales, limited edition items, or bundle sets marked as “non-returnable” once unsealed.

  • Timeframe: Returns requested outside the 30-day window or those not received by our warehouse within the specified return period.

  • Gift Cards: Items purchased with gift cards are non-refundable.

If you have questions or concerns about a specific item, please contact us at byzoom_usa@byzoomfitness.com.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Timeline: Approved refunds are processed automatically to your original payment method within 10 business days.

  • Bank Processing: Please note that your financial institution may require additional time to post the transaction to your account.

  • Follow-up: If you have not received your refund after 15 business days of approval, please contact us at byzoom_usa@byzoomfitness.com.

Exchanges

Once we receive and inspect the returned product, we will notify the warehouse to ship out a replacement.